What is Zero Trust and ThreatLocker?

Zero-Trust is a security framework which states that systems should never trust any entity inside or outside of the organization, at any time. Only permitted applications and files will be allowed to run on your computer endpoints.

ThreatLocker ensures that all apps, files and services on a computer have prior authorization to run, and their permissions are ring-fenced with what they’re allowed to do. Basically – NO applications are trusted and cannot run unless they have been preemptively given explicit permissions and guidance on what they’re allowed to do. This is called whitelisting and ringfencing.

When an App is Blocked

This is an example of a notification you will see when Threatlocker stops an application or process from running. If you do not recognize the application attempting to run, you can safely ignore the notification or click Don’t show again, because we periodically review all blockages for any potentially unwanted programs or processes on all computers. If the application is something you are trying to run, you can click on the Request Access button to send us an immediate notification.

Submitting App for Approval

When you need an app to be allowed to run, just hit the Request Access button. Our system will automatically triage the alert, and spring an engineer into action to vet the app and make a determination on approval. In most cases, you will just receive a notification on your desktop that your app is ready to run.

In some cases, we may need some additional information in order to approve the app. It entirely depends on the process or application, but sometimes we may need to schedule a time to facilitate a proper install. Please be sure to include a detailed description of the application and its purpose.

Keep an eye on your email as we will send you updates on your application request ticket there, and we may ask for additional information to process your request.

Scheduling Ahead of Time

If you know that there is an update needed for an application you use, schedule it with us! Send us a ticket to [email protected] and we will create a remote service call to set up your new application correctly.