Umbrella IT Group - Managed Services Provider in Jacksonville Florida
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Hi there,
We're Umbrella IT.

Sure, we're geeks! But when you need IT Support, cybersecurity and compliance services, or help getting your business on the cloud - We are the experts you'll be glad you called!
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Jacksonville_Florida-IT-Support About

IT Support That Actually Feels Supportive

Many Backgrounds, One Passion

We have more than a decade of experience simplifying technology solutions across networking, security, communications, compliance, and more. 

High Standard, Tailor-Made Solutions

With our diversified knowledge, experience, and proven track record of success, we have no reason to copy and paste solutions. We build IT strategies from the ground-up.

24/7 Helpdesk & Security Services

We’re not just an IT solutions company, we’re an IT solutions partner. We consistently focus on building and keeping relationships with you, your team, as well as your other vendors and providers.

Compliance & Regulation

Our team is fluent in HIPAA and HITECH, and wields multiple certifications across the IT industry. Our data centers are SOC2 Certified; secure enough for even the most federal-level data.
Business IT Support
Cyber Security
vCSO & vCIO
Compliance & Regulation
Backup & Disaster Recovery
Infrastructure & Network Design
Microsoft 365 Implementation
VoIP Phone Systems

We'd love to meet you!

'Til then, here's a bit about us...

The core of our team are individuals with deep passions for technology, usually starting from a very young age. The majority of us grew up with early technology and fell in love with tinkering, turning technology into tools for bettering our lives both personally and professionally. Most of us are gamers, builders, mechanics and have many interests outside of tech, but we keep coming back to tech because there’s nothing else more satisfying.

It's this enduring passion that fuels our commitment to excellence and innovation in everything we do.
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Ray Donelly, owner of Umbrella IT Group

Ray Donelly

Owner of Umbrella IT Group
Ray has been immersed in the technology industry since he was a teenager, always pushing the boundaries of what's possible. With an adventurous spirit, an open mind, and a diligent work ethic, Ray leads by example, inspiring everyone around him. We couldn't be prouder to have Ray steering our ship, guiding Umbrella IT Group with his visionary leadership and unwavering commitment for more than a decade.
Jerry Bisaillon, Jerry-rig master at Umbrella IT Group

Jerry Bisaillon

Jerry-rig master
Armed with a "universal" cable that magically fits every port ever created, Jerry is the go-to guy for solving the impossible. He has an uncanny ability to figure things out and get everything under budget, no matter the challenge. Jerry won't hesitate to burn the midnight oil, staying up until 3 AM if necessary, to ensure everything works perfectly, often going above and beyond the call of duty.
Bogdan Pavel, senior engineer at Umbrella IT Group

Bogdan Pavel

Enterprise-class senior engineer
Bogdan is an invaluable member of our team, a master in the arts of Microsoft, Windows, "The Cloud," and much more. With decades of experience in the enterprise space, he is a bottomless well of knowledge, bringing the tips and tricks of the largest companies to the small and medium-sized business sectors. Bogdan's expertise and insights make him a cornerstone of our technical team, ensuring we deliver top-tier solutions to our clients.
Alex Ivantsov, IT cowboy and server wrangler at Umbrella IT Group

Alex Ivantsov

IT cowboy and server wrangler
Alex approaches every challenge with a "try-it-all and see-what-works-best" attitude, bringing a wealth of knowledge, boundless positivity, and a dash of perfectionism to our team. He sets high standards and drives projects to successful completion, always striving for excellence. Nothing brings him more satisfaction than seeing IT systems running smoothly, like a well-oiled machine in the wild west of technology.
Angela Donelly, human cactus at Umbrella IT Group

Angela Donelly

Human Cactus
Angela may look cute and cuddly, but she's tougher than a two-dollar steak left out in the desert sun. She keeps us all in line, ensures we're on task, and does it all with a touch of desert charm. Beneath her spiky exterior lies a heart of pure gold, offering surprising bursts of warmth and life to those brave enough to get close. Angela is the guardian of our goals, the enforcer of our efforts, and the unexpected source of inspiration that keeps our team thriving.
Julian Abinsay, coding conjurer at Umbrella IT Group

Julian Abinsay

Coding Conjurer
Julian is the coding wizard who can automate anything and everything with just a few keystrokes. His mastery of the "Flow State" means he gets lost in the magic of programming, producing solutions that seem almost supernatural. From automating mundane tasks to crafting complex systems, Julian's creativity and efficiency are the stuff of legend. At Umbrella IT Group, we count on his extraordinary talents to keep us at the cutting edge of technology and innovation.
James Bowen, workstation whisperer at Umbrella IT Group

James Bowen

Workstation Whisperer
James, or Jimmy as we affectionately call him, is a man of many talents, versed in technologies that span from the dawn of computing to the latest innovations. With a wealth of knowledge that can only be described as "true inner wisdom," Jimmy has faced and conquered more situations in the industry than one can imagine. After owning his own IT company, he brings his rich experience and expertise to Umbrella, ensuring our network operations are second to none.
Devin Ranaldi, network Roomba at Umbrella IT Group

Devin Ranaldi

Network Roomba
"404 Error: Work-Life Balance Not Found" Devin is the one who keeps us all on task and ensures deadlines are met. Dedicated to his craft, he is a walking encyclopedia, well-versed in technologies far beyond his job description. Constantly expanding his internal knowledge base, Devin is the mastermind behind our efficiency, making sure everything runs smoothly and effectively.
Edgar Melo, cybersecurity sorcerer at Umbrella IT Group

Edgar Melo

Cybersecurity Sorcerer
With a CISSP certification in one hand and a mojito in the other, Edgar seamlessly transitions from resolving critical cyber incidents to chilling at the beach. His expertise in cybersecurity is only matched by his knack for staying cool under pressure. Whether he's thwarting a cyberattack or perfecting his tan, Edgar embodies the perfect balance of work and play. At Umbrella IT Group, we rely on his razor-sharp skills and relaxed demeanor to keep our systems secure and our spirits high.

Frequently Asked Questions

Umbrella IT Group (Umbrella IT Solutions, LLC) is a managed IT services provider (MSP) founded in 2014 in Atlantic Beach and serving businesses across Jacksonville and Florida's First Coast. We deliver end-to-end technology support — managed IT, cybersecurity, cloud and Microsoft 365, backup and disaster recovery, VoIP, and virtual CIO/CISO leadership — backed by a 24/7 helpdesk with a one-hour response guarantee on critical issues. We act as your complete technology department, not just a help desk you call when something breaks.

Umbrella IT Group is led by Ray Donelly, President and CEO, who founded the company in 2014. Our team is local to the First Coast, so the people supporting your business know your environment and are reachable when you need them.

We serve the First Coast of Northeast Florida — Jacksonville, Jacksonville Beach, Atlantic Beach, Neptune Beach, Orange Park, St. Augustine, and Fernandina Beach — with on-site service across the region and remote support for clients nationwide.

Three things. We're genuinely local — a First Coast team since 2014, not a national call center. Our pricing is transparent and flat-rate through our UCONNECT service tiers, with no surprise invoices and a multi-year IT budget projection so you can plan ahead. And we're security-first and prove it: every plan is built on enterprise-grade defenses, and we run live penetration tests with professional ethical hackers — in our own and, with permission, client environments — and share the results!

We have deep experience in regulated and service-driven industries — healthcare (with HIPAA and HITECH compliance), senior-living and retirement communities, finance, and logistics — alongside general small and mid-sized businesses across the First Coast.

No. Umbrella IT Group (Umbrella IT Solutions, LLC) of Jacksonville, Florida is an independent, locally owned MSP and is not affiliated with Umbrella IT (umbrellait.com), Umbrella IT Services of Los Angeles, or Umbrella Managed Systems of Kansas City.

TESTIMONIALS

The relationship with Umbrella IT has been one built on professionalism, expertise, and friendly service. Your collaborative approach and willingness to understand our unique business needs have made our interactions both positive and productive.

The many projects you have assisted us with have always exceeded expectations and your expertise played a big role in achieving our goals and along with that, the strong follow-up support.

Kendall Bryan
Director of Health Services, Vicars Landing
TESTIMONIALS

Umbrella IT provides InDepth Environmental with all of our IT support at locations on both the east and west coast. Their customer service, knowledge, and response times and ticket resolutions are top notch and best in the industry. The help with hardware and software solutions and set-ups saves us time and money and allows us to focus on our primary business. The support they provide with their UCONNECT Platform ensures we are safe from cyberattacks, everyday monitoring, and back-up data recover and as a results we have had no issues with security or other downed system concerns.

Joe
CEO, Indepth Environmental Inc
TESTIMONIALS

Umbrella has helped us “know what we didn’t know” over the past 3 years. They have been a tremendous resource in enhancing and protecting our Company. As a government contractor they have been proactive in providing us with NIST compliance services before we even knew what that was. Thanks to them, we are way ahead of the curve and extremely safe.

Richard
CEO, Workplace Solutions Inc

Who we love working with

Healthcare Industries
Retirement Communities
Small & Medium Businesses
Service Industry & IT Basics
High Cybersecurity Needs
Regulatory Compliance Needs

Ready to connect?

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Umbrella IT Group

CYBERSECURITY

Defense-In-Depth layers to protect your organization from cyber threats
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Umbrella IT Group

MANAGED IT

The managed IT services and helpdesk you deserve, with unlimited - 24/7 support from the experts
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Umbrella IT Group

CLOUD

Tailor-made cloud integration solutions for scalability, security, and reliability
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Umbrella IT Group

VOICE

Business Phone and Communication systems that are secure, flexible, reliable, and compatible
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Umbrella IT Group - Managed Services Provider in Jacksonville Florida

Email: sales@umbrellaITgroup.com
Sales: 904-930-4261

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