Business Phone & VoIP Services

Yes. We port your existing numbers and we handle the process — main lines, direct dials, and the fax number nobody remembers signing up for. Porting is part of the build, not a separate project you have to run yourself: the same local team that designs your phone tree and provisions your devices owns the port from paperwork through cutover. Bring the numbers you already have and keep the ones your customers already dial — no reprinting business cards, no ‘here is our new number’ email to your entire client list.

They keep going. The platform runs from multiple geo-redundant, SOC2-certified data centers with real-time load balancing and automatic failover across eight major carriers, so if an ISP, a data center, or a carrier drops, your calls take the next available path instead of dying. Uptime runs above 99.9%. And because the system is not tied to a box in your closet, an outage at your office does not take the phones with it — calls keep reaching mobiles and softphones while the site is dark. The full architecture is on our reliable phone system page.

Keep what you have. Any SIP or app-running device works — desk phones, mobiles, computers, softphones, and a fax ATA for the machine nobody will let you retire. Microsoft Teams can be the phone if that is where your people already live. Deployment is just as flexible: you can run a cloud phone system for business with nothing on site, and if you have a reason to keep hardware in the building, a hybrid setup using SIP trunks and on-premises gateways is supported. The hardware and software integrations page lists what is supported.

The platform is built to the federal rules that govern business phone systems — Kari’s Law and Ray Baum’s Act, the two statutes covering direct 911 dialing and location information — alongside STIR/SHAKEN for call authentication and 10DLC for business SMS. The PBX servers behind it are HIPAA-compliant and SOC2 certified, which matters if you are a medical practice faxing records or recording calls. None of it is a checkbox you chase on your own: the platform ships compliant and our team owns the build. Details are on the features and integrations page.

The same people — that is the whole reason to buy a phone system from an MSP. We design the phone tree, provision the devices, and support the system after it goes live, same-day remote and on site, 24/7. Look at the onsite support row in the comparison table above: every competitor scores a 0 or a 1. You are not filing a ticket into a national call center and waiting for a callback — you are calling a Jacksonville team that can put a person in your building when the problem needs hands on it.

Seats and features, mostly: how many people need a phone, whether you want call recording, call queues, auto attendants, business SMS or fax, and whether anything stays on site. Hardware is not a hidden line item the way it is with providers who require you to use their phones — if your SIP desk phones still work, they still work. The pricing and comparison page shows how our business VoIP pricing lines up against Comcast, 3CX, Cisco and the rest.