We are headquartered in Jacksonville and we run cloud environments across the First Coast — Jacksonville and the Beaches, Orange Park, St. Augustine, Fernandina Beach, and Palm Coast — with on-site response when the problem is physical and remote coverage when it is not. Cloud work is remote by nature, so our cloud clients are not limited to a drive radius: we also support organizations across Southern Georgia, west to Tallahassee, and fully remote operations nationwide.
That combination is the whole point. A provider three time zones away can rebuild your tenant but cannot walk into the server room. A local shop can walk in but has often never sequenced a migration of any size. First Coast cloud services should cover both — Microsoft 365 and Azure engineering that holds up to an audit, and an engineer who can be at your office when the switch in the closet turns out to be what actually failed.
The businesses we do this for tend to look like one of these:
If you are looking for cloud services in Jacksonville, the honest first question is not which provider — it is what you already have and what it is costing you. We answer that with the uConnect Audit below, and the report is yours to keep. Cloud sits on top of the day-to-day work of keeping an environment running; if you need both, that is our managed IT services practice.
Azure Virtual Desktop is the modern replacement for the terminal server: the same Windows desktop and the same applications, running in Azure instead of on a box in your closet, and reached from a laptop, a thin client, a Mac, or a plain web browser. Sign-in runs on Microsoft work accounts with multi-factor authentication and Conditional Access rather than a VPN tunnel and a password, which is why AVD normally improves security at the same time it improves access.
It is also the answer when an application will not move to the cloud on its own. Accounting packages, EHR systems, inventory and estimating software, and the twenty-year-old database an industry still runs on were written for a desktop and behave badly over a VPN. Putting them on Azure Virtual Desktop keeps the application exactly as it is, gives it access control it never had, and lets the server it used to need be retired instead of replaced.
What that involves on our side:
Already using AVD and want the client-side detail? Our guide walks through both sign-in methods, the display settings worth changing, and how to log off properly instead of leaving a session running: Azure Virtual Desktop. If you are still deciding whether to host an application or replace it, that call is part of the audit — and cloud hosting and hybrid solutions covers the rest of what we run.
It starts with an audit, not a migration. We map what you’re running, what it costs, and what depends on what — then sequence the move so the pieces that break together move together. The usual order: identity and email first (Microsoft 365, hardened), then file storage, then line-of-business applications, then whatever is left on the server. Most of it happens outside business hours. You get a written plan with dates before anything moves, and we don’t start until you’ve read it. See how the sausage is made.
For email and file moves, close to none — data syncs in the background for days before the cutover, and the switch itself is a DNS change most people experience as ‘sign in again.’ Line-of-business applications are where honest planning matters: if an app has to move to a hosted desktop, we cut over on a weekend and keep the old environment running until the new one is proven. We tell you the realistic window up front, and when we can’t do it without downtime we schedule it instead of surprising you with it. Hosted and hybrid options.
Licensing is billed by Microsoft and is not included in a uConnect plan — deliberately, so you own the subscription and can see exactly what you’re paying for. What we do is make sure you’re on the right SKU. Most environments we audit are paying for licenses nobody uses, or paying for a premium tier while leaving the security features it already includes switched off. The right plan often replaces tools you’re paying for separately. That review happens as part of the audit, and we’ll tell you exactly where the waste is. Contact Us.
Microsoft 365 data lives in Microsoft’s US datacenters. Anything we host for you lives in Azure or in our own SOC 2 datacenters — appointment-only access, escorts and mantraps, redundant power on separate circuits, and real-time failover across multiple ISPs. On backup: Microsoft replicates your data, which is not the same as backing it up. Their retention won’t save you from a mailbox somebody deleted six months ago, or from ransomware that reaches SharePoint. We run independent backups of Microsoft 365 and of hosted workloads, and we test the restores — a backup nobody has restored from is a guess, not a plan.
Most companies need both for a while, and that’s fine. Microsoft 365 covers email, files, collaboration, identity, and device management — for a lot of businesses that’s ninety percent of the job and the server goes away entirely. Hosted infrastructure is for what’s left: the accounting package, the EHR, the SQL database, the twenty-year-old application your industry still runs on. Azure Virtual Desktop or a hosted private server keeps those running properly without keeping a server in your closet. The wrong answer is buying both and using neither well, which is what happens when nobody designs it.
You take it with you. The Microsoft 365 tenant is yours — bought in your name, owned by your company — and so are the domains, the licenses, and everything in them. We hand over global admin, the documentation, and any backup archives, and we’ll spend transition time with the next provider rather than making it their problem. No hostage-taking, no proprietary format only our tools can read, no export fee. We’d rather earn the renewal. For what it’s worth, agreements run on 1-year or 3-year terms with a 6-month evaluation period for new partners, so the first commitment is small on purpose.
Email: sales@umbrellaITgroup.com
Sales: 904-930-4261
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