For a senior living community administrator, technology is not about servers or firewalls. It is about a seamless resident experience. When technology functions smoothly, it becomes invisible, allowing your community to maintain that true “home-like” atmosphere. Umbrella IT Group delivers expert IT support specifically for senior living communities across the First Coast, ensuring that your technology infrastructure is as dependable as the care you provide to your residents.
The modern senior living resident is more connected than ever before. According to AARP and McKnight's Senior Living in 2025, smartphone ownership among older adults has reached 90%. Today’s residents expect reliable connectivity not only for entertainment and communication, but also for managing their health and staying engaged with their community.
Technology now sits at the center of these engagement efforts, with voice assistants like Amazon Alexa, wellness and activity apps, and dedicated resident engagement platforms such as Lifeloop and K4Connect becoming standard features. Residents and medical teams also benefit from solutions that facilitate secure health data sharing, virtual community events, and in-room telehealth consultations.
We help you meet these rising expectations. Our team designs and manages high-speed senior living technology networks that cover every corner of your campus. We eliminate dead zones in resident apartments and common areas so that streaming, video calls, health tracking, and interactive programs work flawlessly. This robust connectivity isn’t just an amenity — it’s a competitive advantage that delights residents, empowers staff, and gives families peace of mind.
Your team delivers their best when technology is reliable, secure, and supports their workflow. We focus on building and maintaining resilient IT environments for healthcare and senior living communities — making sure essential systems like access control and EMR always run smoothly and securely.
Instead of disconnected systems and time-consuming manual workarounds, we provide the peace of mind that comes with a stable, compliant, and well-orchestrated IT infrastructure. From optimizing networks and securing data to coordinating the successful introduction of new vendors and technologies, we act as your executive-level IT partner. Our goal is for your technology to work seamlessly in the background, empowering your people to devote more energy and attention to serving residents and patients.
If you require specialized integrations between software platforms, we’re here to help you find and coordinate with trusted partners — making sure your organization’s needs and interests are always put first. With the right IT support, your team can move confidently into the future of care.
Different levels of care require different technology strategies. Umbrella IT Group serves as the dedicated IT partner for Continuing Care Retirement Communities across Northeast Florida:
Independent living: We design, implement, and support managed Wi-Fi networks and smart home infrastructure across the entire campus and — when requested by the facility — offer residents personalized technology support, including device troubleshooting, password assistance, and cybersecurity guidance.
Assisted living and memory care: We maintain and monitor essential safety systems, including wander management and discreet in-room monitoring tools, to support a secure and responsive care environment.
Skilled nursing: We ensure maximum reliability and uptime for clinical and facility systems, supporting complex medical care while meeting the rigorous standards required in these settings.
Our local presence means we can provide rapid on-site support to communities in Jacksonville, St. Augustine, and Palm Coast when hardware issues arise.
We know that protecting resident privacy is a nonnegotiable duty. Our team builds your infrastructure with a "secure by design" approach that handles the heavy lifting of regulatory compliance. We implement strict security protocols to safeguard ePHI without making systems difficult for your staff to use. You can focus on your community while we ensure you are audit-ready.
Technology should never disrupt the feeling of home. Partner with an IT provider who understands that your "users" are residents and caregivers, not just employees. Schedule a risk assessment with us today to ensure your community's infrastructure is ready for the future of care. Let us partner with you to create a seamless, secure, and supportive environment that empowers both residents and staff.
At Umbrella IT, we are very familiar with and understand how CCRCs encompass a full spectrum of lifestyle, care, and experience for their members, and we're equipped to provide technology solutions for every aspect. We champion resident independence by supporting and implementing robust member solutions and technology, infrastructure monitoring for the facilities, and enabling staff to effectively engage with residents and efficiently perform their job duties.
Our services are designed to empower residents across various care settings, from those living independently to those in Assisted Living, Memory Care, Skilled Nursing, Specialty Care, and even Home Health Services. We provide:
By partnering with Umbrella, CCRCs can offer a seamless tech experience that resonates with the diverse needs of their communities, ensuring that every resident, caregiver, and staff member is supported, empowered, and appreciated. We're not just a service provider; we're a partner in enhancing the quality of life and care through technology.
We take pride in our independent members who possess sharp minds and use technology on a daily basis. Living autonomously, free from the need for facility care, we empower them when they need help with regularly scheduled tech support classes and optional, private technical assistance. The best part? Your community management receives all the gratitude and recognition!
Elevate your internal staff and operations with our technical expertise, infrastructure, and compliance services, and then extend this benefit to your community by offering our services under your brand! Our Member Support Service is designed to provide comprehensive IT support to your residents. This service not only enhances their tech skills but also fosters a sense of independence and confidence in their daily lives.
Just like our offering for Independent Living Communities, we extend our support to staff and the broader community to cultivate a tech-friendly atmosphere. For Assisted Living facilities, where hands-on assistance is paramount, we provide specialized assisted living IT services, giving special attention to your nurses, 24/7. We're committed to supporting and empowering caregivers, staff, and physicians with rapid response times for any tech-related issues. We're committed to supporting and empowering caregivers, staff, and physicians with rapid response times for any tech-related issues. This ensures issues are resolved swiftly, creating a secure and dependable environment for your residents.
For Memory Care, Skilled Nursing, and Specialty Care facilities, we offer a robust support system tailored to the unique needs of each setting. Our 24/7 live support is always on hand, monitoring to ensure technology functions smoothly, crucial for minimizing disruptions and maintaining a secure, familiar environment for residents.
We understand the critical role of technology in patient care. Wherever diverse medical needs are demanded, we provide customized IT services, ensuring caregivers have the best tools at their fingertips, allowing for better patient outcomes and a smoother care delivery.
Our commitment is to empower your staff with the knowledge and support they need to leverage technology effectively, ensuring that your residents receive the best care possible in a tech-enabled environment.
We place a high emphasis on secure and effective management of home healthcare services. We ensure that your nurses are equipped with dependable connectivity, establish stringent ePHI security protocols, and offer round-the-clock live support to swiftly tackle any technical issues that may arise during their visits.
We facilitate securing mobile devices and applications that enable nurses to access patient information and communicate with the care team securely while on the move. Our ePHI security measures are designed to protect patient data, adhering to the highest standards of privacy and compliance.
Email: sales@umbrellaITgroup.com
Sales: 904-930-4261