Hardware Compatibility & Deployment Versatility
We seamlessly integrate into your business ecosystem, offering a robust suite of communication tools that fit perfectly with your existing infrastructure. With the widest range of supported hardware, effortless integrations, and flexible deployment options, we ensure that every piece of your company's communication puzzle is in place. Experience the ease of a unified system that adapts to your needs and empowers your team to connect and collaborate more effectively than ever before.
With UCONNECT Voice, your employees can tap into the full potential of your phone system, no matter where they are. Our mobile, web, and desktop clients bring the power of Unified Communications to their fingertips, ensuring seamless connectivity and collaboration across all devices. Having one cloud-based phone system means that the business phone is everywhere and is not bound by anything other than an internet connection.
UCONNECT Voice's Adaptive Call Management system delivers all the essentials and more. Expect crystal-clear phone service, multi-party conferencing, intuitive auto attendants, and call queues that adapt to your business hours. Beyond the basics, delve into detailed call statistics and analytical data to gain insights into your communication patterns. With features like call recording and transcription, you'll never miss a beat. Plus, role-based access ensures that everyone from basic users to office managers has the right tools at their fingertips.
Transform your customer service with enterprise call center features and integrations. Interactive voice menus guide callers smoothly, while call queues manage traffic efficiently. Recording and reporting functionalities provide valuable feedback for continuous improvement, ensuring your agents are equipped to deliver an exceptional customer experience. The only limitation to our phone tree design capabilities, is your imagination.
Our Adaptive Call Routing technology is the backbone of efficient communication, finding the most effective path for your calls. It leverages your existing telephony infrastructure to minimize latency and enhance call quality, all while ensuring compatibility with a broad spectrum of PBX systems and VoIP gateways around the world. Everything just works!
Take your client engagement to the next level with UCONNECT Voice's advanced Business SMS capabilities. Utilize keyword responders and QR codes for interactive communication, send timely appointment reminders, launch impactful SMS blast campaigns, or manage SMS messages efficiently through a shared mailbox. Our platform ensures that both your audience and team stay connected and well-informed, all while maintaining full 10DLC compliance for peace of mind.
Microsoft Teams with Uconnect Voice is the ideal solution if you’re looking for a true, single-app experience for your work communication, creating a unified communication experience that uses the best of both platforms. We’ll take care of the phone system configuration to make sure your calls are routed and working correctly, then simply connect the Microsoft Teams service as your phone device! You can make and receive calls wherever you use Microsoft Teams and access the full functionality of a business phone through the ‘voice’ tab.
Our faxing solutions are designed to accommodate every scenario, ensuring that whether you're utilizing E-Fax or cloud faxing, your documents are transmitted securely and in full compliance with HIPAA. For those who prefer traditional fax machines, we offer ATA options, guaranteeing that your fax communications remain as adaptable and dependable as your business operations.
UCONNECT Voice upholds the utmost standards in compliance and security. Our multi-node PBX servers are not only HIPAA-compliant and SOC2 Certified but also rigorously adhere to regulations such as 10DLC for SMS, STIR/SHAKEN for call authentication, as well as Ray Baum's Act and Kari's Law. This commitment ensures that your communications via UCONNECT Voice are not just efficient, but also secure and in strict compliance with industry standards.
Fax ATA: Fax Analog Telephone Adapters (ATAs) allow traditional fax machines to send faxes using an internet connection, eliminating the need for dedicated phone lines. These devices convert analog fax signals into digital data that can be transmitted over the internet, providing a bridge between old-school fax machines and modern VoIP technology.
SIP Devices: SIP devices include a wide array of hardware such as computers, smartphones, tablets, and VoIP phones that connect to the internet and run SIP-based applications. These devices enable users to make and receive calls, engage in video meetings, access UCaaS platform features, and utilize instant messaging and SMS interfaces, all through an IP network.
UC Client: Available on Web, Desktop or Mobile, the UC Client provides users a virtual phone to take advantage of all the features of the UCONNECT Voice System. Perform virtually every action you would with a physical handset, and more.
NVR Integrations: Network Video Recorders (NVRs) are integral to modern surveillance systems, and UCONNECT Voice can integrate with intercom systems and other NVR APIs to make life easier for security personnel tasked with monitoring physical locations, gate systems, and more. The limit is your imagination.
Caller Preview: When you make or receive a call, UCONNECT Voice searches the integrated CRM for the caller's information and presents it in a convenient "toast" pop-up. This feature allows you to have immediate access to relevant customer details, enhancing the efficiency of your interactions.
Address Book: The system enables a simultaneous search across the contact directories of all integrated CRM applications. You can call or pop a contact from the search results, streamlining the process of reaching out to clients or accessing their information quickly.
Contact Popping: During a live call or from the directory, users can "pop" a caller's records within the integrated CRM. This integration provides immediate access to the customer's history and details, allowing for a more personalized and informed communication experience.
Add a Contact: UCONNECT Voice allows new contacts to be added to the integrated CRM from multiple locations, such as the live call preview windows, call history, and missed calls pop-ups. This ensures that your customer information is always current and easily accessible.
Activity Logging: You can manually or automatically log a record of a call against a caller's contact record within the CRM. This feature helps in maintaining a detailed history of interactions, which is crucial for customer service and relationship management.
Duplicate Contact: The system provides the ability to add an existing contact's details from one integrated CRM to another, facilitating the management of customer information across different platforms.
Cloud-Hosted: The fully cloud-hosted deployment offers an always-available business phone system that can be accessed from anywhere in the world. This option is ideal for businesses looking for minimal on-site infrastructure and a quick setup to ensure continuous communication without disruption to operations.
Hybrid Environment: For businesses that are a bit more budget oriented, we can deploy a combination of cloud and on-premises solutions. UCONNECT Voice can be deployed in a hybrid environment to allow for the integration of SIP Trunks and on-premises gateways, providing the flexibility to leverage existing infrastructure, while still taking advantage of some cloud capabilities and saving some money by avoiding per-line PBX hosting costs.
Rapid Deployment: Regardless of the deployment option you choose, UCONNECT Voice solutions are designed to be scalable and can be deployed rapidly. This ensures a smooth transition with minimal disruption to your operations, allowing for continuous communication and a seamless experience for your team.
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