Competitive Pricing and Features Comparisons

They have very competitive Pricing. Of course--they’re Comcast

You might already be getting internet from them, so they’ll give you a bundle deal!

Dealing with customer service for changes, incidents or general support

Less than reliable or equivalent to their other services

Lacking on deployment flexibility and more advanced features

Support provided only for Comcast hardware

Requires you to use their hardware - Comcast phones, etc

Unmatched phone and on-site support

Hardware flexibility

Tons of features and customizability

By far, the cheapest option

Lots of features and customization

Runs on many, inexpensive platforms

Very DIY-esque PBX system. Will need a dedicated expert to manage it

3CX-specific software is difficult for even IT experts to manage, with many pitfalls

Multi-platform but runs poorly / unreliably on most hardware. Redundancy and continuity setup is needed for reliability

History of crashes, random errors, dropped calls, unexplained issues. Has been the target of a major security incident: 3CX Supply Chain Attack

Hidden, unexpected costs and headaches for additional hardware, server hardware upgrades, support maintenance agreements, user software licensing, & refresh cycles

Same level of (if not more) customizability

4 major data centers across the United States for reliability and continuity

More expensive but significantly less headache

White glove experience vs DIY

(Formerly known as) the industry standard

Pioneered the business phone system space 

Highly-rated remote support (if you have an SLA support agreement) 

Mobile techs or partners for on-site visits available

Most expensive platform and demands a major price premium, and is only compatible with 1st-party solutions:

• Cisco hardware

• Cisco licensing

• Annual maintenance agreement renewals

• Support agreements

• Other Cisco solutions

Model Cisco’s top-of-the-line service experience, but for a fraction of the cost

More hardware and integration flexibility

No surprise licensing or additional support and maintenance agreements

Middle-of-the-road pricing and features

Selective hardware compatibility 

May be missing important features

Use cookie-cutter templates, categorization or ‘one size fits all’ solutions for everyone

Heavily delayed or lackluster support

White glove-level service

Maximizing features while minimizing costs

Same-day remote and on-site, 24/7 support