Umbrella IT Group Last updated: May 27, 2026

These SMS Terms and Conditions ("SMS Terms") govern the SMS text-message program operated by Umbrella IT Group ("Umbrella IT," "we," "us," "our"). By opting in, you agree to these SMS Terms. Our Terms of Service found at legal.umbrellaitgroup.com are hereby incorporated in these SMS Terms and Conditions. By accessing or using our services, you consent to the collection, transfer, manipulation, storage, disclosure, and other uses of your information (collectively, “use of your information”) as described in this privacy policy and our Terms of Service.

Program Description

Umbrella IT Group's SMS program is used strictly to send critical IT incident alerts and identity-verification messages to customers and authorized users of our managed IT services. We do not use SMS for marketing or promotional content of any kind.

Typical messages include:

• Critical IT incident alerts affecting your account or services.
• Identity-verification or security-confirmation prompts (for example: "Did you just disable MFA on your account?" or "Confirming if you're currently traveling and just logged in from Japan").
• Service-related updates tied to active support tickets, maintenance windows, or outages affecting you.

How to Opt In

Enrollment is by explicit opt-in only. The only way to enroll is by:

1. Visiting our contact form at https://umbrellaitgroup.com/contact-us/#form.
2. Entering your mobile phone number in the phone-number field.
3. Checking the SMS consent box, which reads: "I agree to receive critical incident SMS alerts from Umbrella IT Group at the number provided. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, Reply HELP for help."

By checking the box and submitting the form, you confirm that you are at least 18 years old, a U.S. resident, and the authorized account holder or user of the mobile number provided.

Message Frequency

Message frequency varies based on incident activity and account security events. There is no fixed cadence — messages are sent only when an actual incident, verification need, or service event applies to you.

Message and Data Rates

Message and data rates may apply. Your mobile carrier's standard messaging and data charges apply to any messages sent to or from your device. Umbrella IT Group is not responsible for any carrier charges incurred. Contact your wireless provider for details on your plan.

Opt Out — Reply STOP

You may withdraw your consent at any time. To stop receiving SMS messages from Umbrella IT Group, reply STOP to any message you receive. You will receive one confirmation message and then no further messages will be sent. You may also opt out by emailing Support@umbrellaitgroup.com.

Help — Reply HELP

For assistance with the SMS program, reply HELP to any message you receive, or contact us directly at Support@umbrellaitgroup.com or 904-930-4261.

Supported Carriers

The SMS program is supported on major U.S. wireless carriers, including AT&T, T-Mobile, Verizon Wireless, Sprint, U.S. Cellular, Boost, Cricket, MetroPCS, and others. Carriers are not liable for delayed or undelivered messages.

Privacy and No Third-Party Sharing

Umbrella IT Group will not share, sell, rent, or trade your mobile phone number or SMS opt-in consent data with any third parties, affiliates, or partners under any circumstances. Text-messaging originator opt-in data and consent are strictly excluded from any general data-sharing practices described elsewhere in our policies.

We collect and store call and SMS data — including the date and time of the message, the parties' phone numbers, and the message content — based on your explicit opt-in, solely to operate the program described above.

Full details are available in our Privacy Policy.

Eligibility

You must be 18 or older and a U.S. resident to enroll in this SMS program.

Changes to These SMS Terms

Umbrella IT Group may update these SMS Terms from time to time. Material changes will be communicated to enrolled users. Continued enrollment after a change constitutes acceptance of the updated terms.

Contact

Umbrella IT Group Email: Support@umbrellaitgroup.com Phone: 904-930-4261 Website: umbrellaitgroup.com