Umbrella IT Group - Managed Services Provider in Jacksonville Florida

Jacksonville IT Support

Helping Jacksonville companies get their technology

Umbrella IT - UCONNECT - World Class Support

Legendary Support from
Florida's First Coast

We love onsite visits, and our clients love seeing us.

Headquartered in Jacksonville, Florida, we support a wide variety of clients and operations in all areas of Jacksonville, Orange Park, Gainesville, St. Augustine, Southern Georgia and as far west as Tallahassee. Experience it first-hand: Quality, white-glove service, no matter where you are.

Our remote capabilities are boundless. If you are outside of the above regions, no worries! We have several clients across the United States and even abroad. Most of our operations are done remotely anyway, and with a 24/7 support SLA, you're covered no matter what timezone you operate in.

IT & Managed Services for Jacksonville’s Finest

Looking for technical help from an MSP in Jacksonville?

Get started on your compliance journey and gain massive benefits and peace of mind along the way. Get yourself the best deal on a cyber insurance policy, minimize your liability, and boost your credibility. Being compliant with various regulatory standards is not only highly recommended, but absolutely required for some industries. Don’t get caught unprepared.

Learn more about what you’ll get from our Compliance as a Service package.

The Advanced Security package delivers the most cutting-edge protection available, complete with all the extra bells and whistles. Our solution includes 24/7 Security Operations Center (SOC) monitoring, ensuring that every asset, identity, and Service is continuously watched, with alerts triaged and actioned within seconds.

Your network is fortified with DNS sink-holing and a hardware firewall to block unwanted internet traffic, while each endpoint is secured with Zero-Trust and Advanced Threat Protection modules to stop threats before they can cause damage. Cloud and identity security is enforced with conditional access policies and multi-factor authentication, providing robust protection across all security mediums.

This comprehensive approach ensures that no threat can slip through the cracks at any time of day, providing you with the most advanced security features available.

Learn more about the tools we use and their effectiveness.

All the essentials you need for managing employees and permissions. Employee Identities are just as important, if not more important than individual endpoints on your network. The same way that we install tools and monitoring solutions for servers and workstations, we set up guardrails such as permissions, security tools, and logging on user identities.

Taking Backups, Verifying and Testing, Disaster Recovery and Business Continuity planning, are absolutely critical when it comes to your data and recovery efforts. Your business is only as good as it’s last backup and the backup is only as good as how well your disaster recovery plan is orchestrated.

We specialize in setups of all shapes and sizes, learn more about our strategies.

Get support at any time of the day when you need us!

Learn more about our support capabilities.

Fully managed patching and maintenance provided by yours-truly! We keep a constant pulse on your environment, apply updates and security patches as needed, and address issues before they affect your business. It’s really a win-win for everyone.

We’ll provide everything you need including the gateway, switches and access points, ensuring a secure, PCI compliant infrastructure for you to safely and reliably do business. Your guests will have reliable WiFi, and your credit card processor will be safe from prying eyes.

Learn more about how Managed Networking works

We will bid for and collect the best prices from all available internet service providers for your location. Because we are your first line of support as your MSP, the ISP will provide a discounted rate vs buying from them directly!

Office and mobile productivity suites, easy printer management, automation and AI, Teams and Communication, and much more. Our goal is to make it feel as though your technology is never holding back your creativity. Leveraging technology should be inspiring to new ideas and processes to get work done faster and more efficiently.

The Umbrella IT Difference

Our Support Guarantee

Hold our feet to the fire with the UCONNECT Complete Service Level Agreement (SLA).

Know that you will never be without someone to call, no matter what time of day it is. We triage alerts and submitted requests around the clock, even on holidays, that way if you need immediate assistance with something important, we are here to help.

Relationships are our Specialty

We value long-term customer relationships above all else.
We specialize in building strong, long-lasting relationships with our customers, because we understand that every customer is unique. We strive to provide personalized solutions that meet their individual needs, and our goal is to seem like extended IT Departments of our customers, more than just IT vendors.

Our team is dedicated to providing exceptional customer service and support, and we are always here to listen and help. We believe that by working closely, we can help you achieve your goals and grow your business. Our commitment is unwavering, and we are proud to be your trusted partner.
TESTIMONIALS

The relationship with Umbrella IT has been one built on professionalism, expertise, and friendly service. Your collaborative approach and willingness to understand our unique business needs have made our interactions both positive and productive.

The many projects you have assisted us with have always exceeded expectations and your expertise played a big role in achieving our goals and along with that, the strong follow-up support.

Kendall Bryan
Director of Health Services, Vicars Landing
TESTIMONIALS

Umbrella IT provides InDepth Environmental with all of our IT support at locations on both the east and west coast. Their customer service, knowledge, and response times and ticket resolutions are top notch and best in the industry. The help with hardware and software solutions and set-ups saves us time and money and allows us to focus on our primary business. The support they provide with their UCONNECT Platform ensures we are safe from cyberattacks, everyday monitoring, and back-up data recover and as a results we have had no issues with security or other downed system concerns.

Joe
CEO, Indepth Environmental Inc
TESTIMONIALS

Umbrella has helped us “know what we didn’t know” over the past 3 years. They have been a tremendous resource in enhancing and protecting our Company. As a government contractor they have been proactive in providing us with NIST compliance services before we even knew what that was. Thanks to them, we are way ahead of the curve and extremely safe.

Richard
CEO, Workplace Solutions Inc

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